Sales Support (Call Centre) - $ 2, 500 +/-
Healthcare Industry

Job Responsibilities:

Responsibilities

Maintain and assist the Line Manager in customer care excellence activities/programs as well as to contribute to the team in providing efficient after sales support.
Develop clients perception towards the Organization
Track customer satisfaction effectiveness via surveys to understand client perception towards the Organization. Thereby, building service excellence through all levels of the company.
Manage all aspects of after sales services including enquiries and challenging customer recoveries.
Ensure efficient response to enquiries (via web and phone)
Any other duties that may be assigned by the Line Manager from time to time

Requirements

Minimum Diploma qualification
2 or more years of working experience in customer service or call centre operations
Highly independent and organized
Team player
Positive attitude with a pleasant personality
Excellent communication skills and telephone etiquette
Proficient in computer skills; web and Microsoft Office
Client relation management knowledge will be an added advantage

Requirements

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