Call Centre Officer/Executive x10 (Expanding Healthcare Org)

Establised Healthcare Organisation

Job Responsibilities:

• Provide assistance for enquiries, referrals, specialist appointments, admissions (including evacuation) and other support requirements such as visa applications and extensions, accommodation and transport arrangements, meet-and-greet services, interpreter services, assistance with medical outpatient appointments and inpatient admission
• Make outbound calls to customers/ patients to finalize and close enquiries including proposal appropriate services and specialist
• Make accurate data entry to the CRM and maintain proper document records and be well-organized at all times
• Co-ordinate with other teams, such as IPS, EHS, Marketing on follow up/escalated cases
• To handle and direct calls/faxes to the department/patient room
• To assist in contacting doctors upon request
• Handling of code blue situation
• Handling of telephone faults

Requirements:

• N/O/A/Diploma holders
• Training will be provided, no experience welcome
• Good telephone etiquette
• All permanent positions with benefits and bonus!

Requirements

• Qualification: A-Level, Diploma, ITC/NTC, N-Level, O-Level
• Years Exp: 0
• Location: Central, North
• Permanent

Please complete the application form