Attend and answer enquiry to customer via receive phone calls and email.
Provide advice and troubleshooting customers issue via phone.
Research and analyze competitive information pertaining to the companys products
Conduct product application testing and product demonstration for sales reps and customers (Travel to customers company for training seminars if required.)
Develop, update, and disseminate key sales enhancement product information via company intranet and/or electronic newsletters
Coordinate with the parent company in Japan on new product release and other pertinent tasks such as product literature development.
Other duties or projects, as assigned
Requirements
Bachelor degree in an engineering discipline ( Computer / Electrical Engineer)
Min 1 years working experience in similar role.
Excellent communication and listening skill
Ability to organize and prioritize tasks, activities, and projects for timely completion
Analytical skill to identify the underlying principles, reasons, or facts by breaking down information or data into separate parts
Must have valid class 3 license. (Company vehicle provided)