You will lead a team to oversee the counter operations at our Member Services Centre. You will liaise with external partners and internal stakeholders to handle member enquiries/feedback efficiently. You will participate in regular quality audits and manage quality reports. In addition, you will assist in training and documentation as well as review of existing processes and service guidelines. You are expected to participate and co-ordinate adhoc projects when required.
Good Bachelor’s degree in any discipline
At least 3 - 5 years of experience in service related industry/ customer service/ market research
Experience in managing service counters is preferred.
Effectively bilingual in English and Mandarin
Strong communication and interpersonal skills
Attach photo in resume is a MUST
Include full employment history and reason for leaving
SINGAPOREAN / SPR ONLY
Years Exp: 3
Salary range: From: $2,500 To: $3,000
Job Type: Permanent